Category Archives: Leadership

Avoiding analysis paralysis

When I first came home from the Navy we lived in the country. The nearest store was a small store in a community with no stop lights. The store had been serving that community for decades. The grocery side of … Continue reading

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Hiring the right people

I grew up on farms in southern Indiana. We milked cows, raised corn, soybeans, tobacco and hay. One summer we had hay in the field to be put in the barn. Dad was working off the farm at the time … Continue reading

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Firing customers

In my ebook Mistakes: Avoiding the Wrong Decisions That Will Close Your Small Business I write about the importance of firing customers. You know the ones I’m referring to. They are never happy with your service or product. They are slow … Continue reading

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The joys of technology

I have not written much for the past few days. As regular readers know, my old computer died a couple of weeks ago. My new computer arrived last week, and I’m still in the process of setting it up. Between … Continue reading

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How a coach helped me

A few years ago the organization I worked for hired a coach to train the executive staff on coaching techniques. Not only did we receive hours of training we had the opportunity to have our own coach for a year. … Continue reading

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Why change often fails

Image: FreeDigitalPhotos.net   It’s the kind of problem that keeps small business owners up all night.  You know you need to make certain changes in how your business operates, but you also know the opposition that will come if you try … Continue reading

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How to better serve your customers

In 1947 the Christmas classic Miracle on 34th Street was released. It has been a seasonal favorite ever since. In the movie the real Santa Claus is hired to play Santa at Macy’s Department Store. The movie has several plots going on … Continue reading

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